NorthBay Health offers patients a comprehensive digital solution through MyNorthBayDoc, a secure patient portal designed to streamline healthcare management and patient engagement. This digital platform empowers patients with immediate access to their medical information, communication tools, and essential healthcare services.
Official Links
- Patient Portal: MyNorthBayDoc
- NorthBay Health Website: www.northbay.org
What is MyNorthBayDoc Patient Portal?
MyNorthBayDoc is an online platform that allows patients to:
- Schedule appointments online
- Message healthcare providers
- Request medication refills
- View lab and most test results
- Access health records securely
Who Can Use the Portal?
The patient portal is available for:
- Patients 18 years and older
- Individuals with a valid Medical Record Number (MRN)
Accessing the Portal
Registration Options
- Online self-registration
- Call (707) 646-5500 to register
- Download enrollment form and submit at a doctor’s office
Login Process
- Visit the MyNorthBayDoc login page
- Enter credentials
- If password is forgotten, use the “forgot password” reset option
Mobile App Access
Patients can download the HealtheLife mobile app for quick access:
- Available on iOS
- Available on Android
Key Features
Appointment Scheduling
- Schedule in-person appointments with primary care physicians
- Options include:
- Annual exams
- Follow-up consultations
- Non-urgent new condition appointments
Secure Messaging
- Message doctors and medical assistants
- Response time: Within 48 hours (Monday-Friday, 8 a.m. to 5 p.m.)
Lab Results
- Most common lab test results available
- Results delivered three days after test completion
- Some sensitive results not viewable (e.g., HIV, sexual health screenings)
Privacy and Security
NorthBay Healthcare ensures:
- Compliance with Patient Privacy Policy
- Secure communication channels
- Limited access to Electronic Medical Record (EMR) data
Technical Support
Support Channels
- Technical Support Line: (877) 621-8014
- Hours: 6 a.m. – 6 p.m. PST, Monday through Friday
- HIM Department: (707) 646-5040
Billing and Payments
While specific billing details are not comprehensively outlined, the portal includes a “Pay My Bill” option for patient convenience.
Limitations and Considerations
- Not all medical specialties offer online appointment scheduling
- Certain sensitive medical results are not accessible
- Primarily designed for patients 18 and older
MyNorthBayDoc represents NorthBay Health’s commitment to providing convenient, secure, and patient-centered digital healthcare solutions. By offering comprehensive online access to medical information and services, the patient portal enhances patient engagement and healthcare management.
Additional Resources
- Download mobile app
- Contact patient support for specific inquiries
Disclaimer: Always consult directly with NorthBay Health for the most current and personalized information about the patient portal.
https://www.northbay.org/mynorthbaydoc/index.cfm
MyNorthBayDoc: Your Patient Portal · Schedule appointments online with your primary care provider · Message your care team · Request medication refills · View
https://www.northbay.org/
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