Introduction

The Revere Medical Patient Portal, known as RevereConnect (formerly StewardCONNECT), is a secure online platform designed to empower patients by providing easy access to their health information. This tool allows patients to manage their healthcare needs conveniently from any device, enhancing communication with providers and streamlining administrative tasks. For patients of Revere Medical, a leading healthcare provider in Massachusetts, the portal is a vital resource for staying connected to their care, whether scheduling appointments, reviewing medical records, or paying bills. In an era where digital access is critical, the RevereConnect portal ensures patients can take control of their health with ease and confidence.

Official Links

• RevereConnect Portal: https://portal.mystewardconnect.org/
• Steward IdentityIQ Access: https://access.steward.org/identityiq/

What Is the RevereConnect Patient Portal?

RevereConnect, previously known as StewardCONNECT, is the updated patient portal for former Steward Health patients now under Revere Medical’s care. It serves as a centralized hub where patients can access their health information, communicate with their healthcare providers, and manage various aspects of their medical care. The portal is designed to improve the patient experience by offering a user-friendly interface accessible 24/7 via desktop, laptop, tablet, or smartphone.

What Clients Can Do

Through RevereConnect, patients can:

• Check visit history and schedule new appointments online.
• View medications and request prescription refills.
• Review lab results, imaging reports, and other medical records.
• Update personal information, such as contact details or insurance.
• Manage hospital and outpatient practice bills.
• Generate a patient summary, available three hours after requesting it in the portal’s “Health Information/Visits” section.
• Share records with trusted individuals by selecting “Share Record,” entering an email, creating a passcode, and setting sharing preferences.

Who Can Use It?

The RevereConnect portal is available to patients who have received care at a former Steward Health Care facility or provider, now transitioned to Revere Medical. This includes hospital and outpatient practice patients. Those who previously signed up for StewardCONNECT through a Steward Medical Group outpatient practice do not need to create a new account; they can simply log in to access their hospital and outpatient information. New users or those without a prior StewardCONNECT account must register to use the portal.

How to Access or Log In

To access RevereConnect:

1. Visit the Portal: Navigate to https://portal.mystewardconnect.org/.
2. Sign In:
   • Existing Users: Enter your username and password to access your dashboard.
   • New Users: Click “Sign Up” and follow the prompts to create an account. You may need your medical record number or date of birth for verification. If your email is on file, you’ll receive an automatic portal invitation. If not, provide your email to your provider to receive one.
3. Troubleshooting:
   • If you encounter an error, such as the system not recognizing you as a patient, contact the support team at 888-696-0108.
   • When entering your phone number during registration, avoid using hyphens or non-numeric characters.
   • If you forget your password, click “Forgot Password” on the sign-in page and follow the prompts to reset it.

How to Download the App

Patients can access RevereConnect via the mobile app for added convenience. To download:

• Search: Look for “Revere Connect” (previously StewardCONNECT) in the Google Play Store for Android or the Apple App Store for iOS.
• Install: Download and install the app. Note that the mobile app cannot be used for initial enrollment; you must first register via the web portal.
• Log In: Use your existing RevereConnect credentials to access the app.

Features and Services

RevereConnect offers a range of features to enhance patient care:

• Appointment Management: Schedule, view, or cancel appointments online.
• Medical Records Access: View lab results, imaging reports, and visit summaries under the “Procedure” or “Health Information/Documents” sections.
• Prescription Management: Request refills and review current medications.
• Communication: Securely message your care team for non-urgent inquiries.
• Record Sharing: Share health information with family or caregivers through the “Share Record” feature.
• Multi-Provider Access: Log in with the same credentials across other athenahealth-powered portals for seamless access to care from multiple providers.

Privacy and Security

RevereConnect prioritizes patient data security. The portal uses secure protocols to protect personal health information, accessible only through verified login credentials. Patients can grant proxy access to family members or caregivers via the portal’s settings, ensuring controlled sharing of information. The developer, Steward Health Care Holdings LLC, has noted that data privacy practices may vary based on usage, region, and age, and patients are encouraged to review the app’s privacy policy for details.

Customer Support Help Desk Info

For assistance with RevereConnect, contact the support team at:

• Phone: 888-696-0108
• Hours: Monday through Friday, 8:30 a.m. to 5:00 p.m. EST
• Email: Not specified in available information, but patients can reach out via phone for portal-related issues.

Billing or Payment via Portal

Patients can manage both hospital and outpatient practice bills through RevereConnect:

• Hospital Bills: Select “Pay Balance and View Statement” and follow prompts to pay via a third-party vendor portal. For billing assistance, call 888-527-1968.
• Outpatient Practice Bills: Navigate to the “Billing” section, select “Invite” next to the patient’s information, enter the payment amount, and provide credit card details to complete the transaction.

Unprovided Info

Specific details about the portal’s transition timeline, such as when RevereConnect will be fully phased out or replaced by other systems (e.g., MyChart for some providers), are not fully available. Additionally, information regarding the integration of historical data from closed facilities like Carney Hospital or Nashoba Valley Medical Center is unclear, though patients can request records via alternative methods (e.g., calling 617-789-2228). For providers transitioning to new systems, such as Lawrence General Hospital’s portal effective January 1, 2025, patients should contact their provider for updated access instructions.