Springfield Clinic has revolutionized patient healthcare management through its advanced athenahealth patient portal, providing patients with a comprehensive digital platform to interact with their healthcare providers efficiently and securely.
Official Links
- Patient Portal Page: https://www.springfieldclinic.com/patient-tools/patient-portal
- Portal Help Resources: https://www.springfieldclinic.com/athenahealth-portal-help
What Patients Can Do
The athenahealth patient portal empowers patients with multiple essential healthcare management features:
- Access personal health information
- Securely message care teams
- View upcoming appointments
- Request medication refills
- Pay medical bills online
Portal Access and Login
Accessing the Portal
Springfield Clinic recommends using the web browser version of the patient portal for the best experience, even on mobile devices. While a mobile app exists, the web version offers more comprehensive functionality.
Account Requirements
Patients must:
- Be an established Springfield Clinic patient
- Have been seen by a provider within the last three years
- Create an account with specific password criteria (8-72 characters, including uppercase letter and number)
Key Features
Messaging
Patients can:
- Securely communicate with established care teams
- Message the Patient Advocate Center
- Use desktop or mobile portal versions for communication
Shared Access
The portal offers unique shared access features:
- Invite adult family members to view health information
- Digital proxy access for:
- Minors (0-11 years)
- Patients 18+
- Dependent adults
Visit Summaries
Patients can access:
- Care summaries (brief overview)
- Encounter summaries (detailed provider notes)
- Documents through web browser or email
Privacy and Security
Springfield Clinic emphasizes portal security, ensuring:
- Secure data transmission
- Protected health information access
- Controlled shared access
- Compliance with healthcare privacy standards
Customer Support
Portal support is available:
- Hours: Monday through Friday, 8:00 a.m. to 5:00 p.m.
- Phone: 217.572.1731
- Email: [email protected]
Billing and Payments
The portal enables convenient billing management:
- Online bill payment
- View billing statements
- Manage insurance and payment methods
- Option to opt-out of paper statements
Transition Information
Important Notes
- Historical medical records remain in the previous FollowMyHealth portal
- Future visits and test results will appear in the new athenahealth portal
Unprovided Information
While the sources provide comprehensive portal details, specific information was not available regarding:
- Exact registration process steps
- Detailed security protocols
- Comprehensive app functionality limitations
Springfield Clinic’s athenahealth patient portal represents a modern, secure approach to patient healthcare management, offering convenience, accessibility, and comprehensive digital health tools.
Recommended Next Steps
- Visit the portal help resources
- Contact portal support for personalized assistance
- Explore portal features through available tutorials
Disclaimer: Always consult directly with Springfield Clinic for the most current portal information and specific account inquiries.
FAQ
Are MyChart and patient portal the same thing?MyChart is EPIC’s patient portal.
Is there a patient portal app for AthenaHealth?Once you’ve downloaded and launched athenaPatient, you must log in using the same email address and password you use to access your provider’s athenahealth Patient Portal to begin using the app. It will ask if you want to enable Face ID or Touch ID.
What EHR does Springfield Clinic use?Springfield Clinic changed to a new electronic health record (EHR), athenahealth, during a phased rollout in 2024. The upgrade to athenahealth allows for a modern and secure experience for both our patients and our care teams.
How do you start a patient portal?
- Identify your target audience. …
- Follow your patients’ priorities. …
- Keep patient portal requirements in mind. …
- Evaluate the efficiency of the portal. …
- Consider data security concerns. …
- Find your software development partner.
https://www.springfieldclinic.com/patient-tools/patient-portal
Our patient portal is a secure, convenient way to manage your personal health care and communicate directly with your doctor’s office online.
https://www.springfieldclinic.com/athenahealth-portal-help
Find how-to guides and other patient resources for assistance with the Springfield Clinic patient portal, athenahealth.
