Optum New Mexico provides patients with a comprehensive digital healthcare management solution through their patient portal, designed to streamline medical interactions and empower patients with quick, secure access to their health information.
Official Links
- Optum New Mexico Patient Support: https://www.optum.com/en/care/locations/new-mexico/optum-new-mexico/contact.html
- Patient Portal Login: https://optum.followmyhealth.com/
What is the Patient Portal?
The Optum New Mexico patient portal is a digital platform that enables patients to:
- Access medical records
- Schedule appointments
- Connect directly with healthcare providers
- Manage personal health information
Who Can Use It
The patient portal is available to:
- Current Optum New Mexico patients
- Individuals with active healthcare accounts
- Patients seeking to manage their medical information online
How to Access and Log In
Access Methods
- Visit the FollowMyHealth login page
- Call customer service at 1-505-900-0932 for assistance
- TTY users can dial 711
Language Support
- Customer service representatives are available in English and Spanish
Key Portal Features
Patient Management
- View and manage medical records
- Schedule appointments
- Send messages to healthcare providers
- Track healthcare interactions
Additional Services
- Care management support
- Referral tracking
- Personal information updates
- Medical and prescription record management
Privacy and Security
Optum emphasizes:
- Secure digital platform
- Confidential patient information handling
- Compliance with healthcare privacy regulations
Customer Support
Contact Information
- Phone: 1-505-900-0932
- TTY: 711
- Billing Inquiries: 1-505-262-7600 or 1-888-354-4968
Billing and Payments
Patients can:
- Pay bills online
- Manage medical billing
- Access billing information through the portal
Important Notes
- Portal migration to MyChart occurred on December 1
- Supports most major health insurance plans
- Recommended for patients seeking convenient healthcare management
Unprovided Information
Some specific details about the patient portal’s full functionality were not explicitly confirmed in the source documents. Patients are encouraged to contact Optum directly for comprehensive information.
Optum New Mexico’s patient portal offers a secure, convenient digital platform for comprehensive healthcare management, providing patients with immediate access to their medical information and healthcare services.
Note: Information accurate as of August 2025, based on available sources.
FAQ
Are MyChart and patient portal the same thing?MyChart is EPIC’s patient portal.
What is the phone number for Optum Care Network NM HMO?Customer service
For information, call us at 1-505-900-0932, TTY 711.
Does Optum have a provider portal?The Optum Pro portal provides clinicians and administrators with one-stop access to point-of-care support and resources to streamline administrative and clinical tasks.
What is the phone number for Optum billing?*If you have billing questions, call 1-425-258-3900.
https://www.optum.com/en/care/locations/new-mexico/optum-new-mexico/contact.html
We moved to MyChart on December 1. Find out what our change to the new patient portal means for you. Learn more. Customer service.
https://optum.followmyhealth.com/
How is this information used? I need to sign up.
