The Mountain Area Health Education Center (MAHEC) Patient Portal is a comprehensive digital platform designed to empower patients with convenient, secure access to their medical information. This innovative tool transforms how patients interact with their healthcare providers, offering a streamlined and user-friendly approach to managing personal health records.
Official Links
- Website: https://mahec.net/patient-care/patient-portal
- Patient Portal Login: https://mahec.followmyhealth.com/
What Patients Can Do
The MAHEC Patient Portal provides a range of essential services:
- Review medical records online
- Communicate securely with healthcare providers
- View test and lab results
- Request prescription refills
- Receive email care reminders
- Request or change appointments
Who Can Use It
The portal is available to:
- MAHEC patients across multiple clinics
- Parents/legal guardians accessing children’s records
- Adult patients with proxy access for dependents
How to Access and Log In
Account Creation Process
- Provide an active email address during check-in
- Complete a consent form (available in English and Spanish)
- Receive registration link within one week
- Create login and password
- Access code: Your birth year (four digits)
Login Information
- Website: mahec.followmyhealth.com
- Access options: Desktop or mobile app
Mobile App Access
Available on:
- Apple App Store
- Android Google Play Store
- Search: “followmyhealth”
Key Features and Services
Comprehensive Healthcare Management
- 24/7 secure online access
- Secure messaging with providers
- Appointment management
- Personal health information tracking
Proxy Access
- Children’s records for parents/guardians
- Adult patient records with proper authorization
Privacy and Security
Important Security Notes
- Messages are not for emergencies (use 911 for urgent situations)
- Lab results appear seven days after provider review
- Historical medical information limited to Electronic Medical Record start date
Customer Support
Contact Information
- Support Email: [email protected]
- Support Phone: (888) 670-9775
- Hours: Monday-Friday, 8am-8pm
- Billing Inquiries: (828) 257-4725
Additional Important Details
Response Times
- Provider message response: Within 48 hours
- Same-day appointments: Must be scheduled by phone
- Lab result availability: Seven days after provider review
Limitations and Considerations
Unavailable Features
- Some imaging documents (ultrasounds, x-rays) not accessible
- Uploaded personal documents are for personal reference only
Opt-Out and Preferences
Patients can:
- Customize notification preferences
- Opt-out of third-party messages
- Manage account settings
Participation is Optional
Enrollment in the MAHEC Patient Portal is completely voluntary. Patients can receive care without using the digital platform.
The MAHEC Patient Portal represents a modern, patient-centered approach to healthcare management, offering convenience, transparency, and enhanced communication between patients and healthcare providers.
https://mahec.net/patient-care/patient-portal
Patient Portal. Already have an account? Log in here! Once you have a Follow My Health account, you can: Signing up for a Follow My Health account is easy!
https://mahec.followmyhealth.com/
How is this information used? I need to sign up.
