Patient communication is evolving, and Klara offers a modern solution that transforms how healthcare practices interact with patients. This innovative platform goes beyond traditional patient portals, providing a seamless, user-friendly communication experience without complex logins or app downloads.
Official Links
- Website: https://www.klara.com/
- Patient Portal: https://patient.klara.com/
What Patients Can Do
Klara’s patient engagement platform enables multiple communication channels:
- Text Messaging: Send secure messages directly to your healthcare provider
- Web Chat: Connect 24/7 through online chat functionality
- Appointment Management: Self-schedule appointments easily
- Form Submissions: Complete online forms without requiring a username or password
Unique Access Features
Unlike traditional patient portals, Klara offers:
- No password required
- No email registration
- No app download necessary
- 84% utilization rate (compared to 57% for standard patient portals)
Privacy and Security
Klara prioritizes patient data protection:
- HIPAA-compliant messaging
- Two-factor authentication available
- Encrypted message options
- Secure link-based communication for sensitive information
Important Security Note
Klara recommends using their secure platform for transmitting sensitive health information, rather than standard SMS text messaging.
Communication Channels
Patients can reach their healthcare providers through:
- Text messages
- Web chat
- Call-to-text conversion
- Voicemail transcriptions
Key Benefits
- Convenience: Communicate on your preferred channel
- Speed: Faster response times from healthcare teams
- Accessibility: No technical barriers to communication
- Security: HIPAA-compliant messaging protocols
Patient Experience Statistics
- 53 Net Promoter Score (NPS) across 57,000 responses
- 356M+ messages sent to date
- Supported by 55,000+ active healthcare staff
Who Can Use It
Klara works with various healthcare providers, including:
- Medical practices
- Specialty clinics
- Dermatology centers
- Gastroenterology offices
Integration Capabilities
Klara integrates with major Electronic Health Record (EHR) systems, ensuring seamless communication and data management.
Limitations and Considerations
Unprovided Information
- Specific pricing details
- Comprehensive list of integrated EHR systems
- Exact setup process for individual practices
Customer Support
While specific support contact details were not provided in the source materials, Klara offers:
- Demo scheduling
- Online resources
- Practice assessment tools
Klara represents a modern approach to patient engagement, removing traditional communication barriers and providing a user-friendly, secure platform for healthcare interaction.
Recommended Next Steps
- Schedule a free demo
- Assess your practice’s communication needs
- Explore Klara’s resources and case studies
Disclaimer: Information based on Klara’s website as of August 2025. Practices should verify current features and compatibility with their specific healthcare environment.
FAQ
How do I access the Klara Patient Portal?You can also access Klara by going to patient.klara.com and entering your mobile phone number. Your healthcare provider must use Klara for you to use this app.
Is patient Klara legit?Klara is a secure, HIPAA-compliant, platform that allows patients to communicate directly with medical practices, laboratories, and pharmacies.
How does Klara work?
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How do I contact Klara support?Call us at 585-442-3411 and press # to be converted to text message, or text us directly at 585-572-8510. You will get a text message back from us with a link.
https://patient.klara.com/
Sign up for Klara, an easy and secure way for medical providers to communicate with their patients and with each other.
https://www.klara.com/
Connect via text, web chat, and phone · Enable patients to self-schedule appointments and easily start message conversations · Have patients submit forms online
