The Fidelis Care Member Portal provides a comprehensive digital platform designed to empower healthcare members with immediate, convenient access to their personal health information and essential services. This online portal represents a critical tool for members to manage their healthcare journey efficiently and effectively.
Official Links
- Main Website: https://www.fideliscare.org/Member
- Member Portal Login: https://members.fideliscare.org/en-us/fidelislogin
What Members Can Do with the Patient Portal
The Fidelis Care Member Portal offers an extensive range of services that enable members to:
- View and print new ID cards
- Check claims history
- Access plan documents
- Make premium payments
- Set up AutoPay
- Change primary care providers (PCP)
- Find healthcare providers in the network
Who Can Use the Portal
The portal is available for various Fidelis Care members, including:
- Medicaid Managed Care members
- Child Health Plus members
- Essential Plan members
- HealthierLife (HARP) members
- Wellcare by Fidelis Care members
- Medicare Advantage members
How to Access the Portal
Registration Steps
- Visit the Member Portal login page
- Click on “Register” if you’re a new user
- Enter required personal information
- Create login credentials
- Verify your account
Login Requirements
- Email address
- Password
- Optional: Remember login feature
Key Features and Services
Healthcare Management
- 24/7 account access
- Health Risk Assessment completion
- Care management services coordination
- Appointment scheduling support
Comprehensive Benefits Tracking
- Prescription drug information
- Dental benefits (via DentaQuest)
- Vision benefits (via Davis Vision)
- Preventive care resources
Privacy and Security
Fidelis Care adheres to HIPAA privacy standards, ensuring:
- Protection of electronic, written, and oral health information
- Secure data transmission
- Confidentiality of personal health records
Customer Support
Members can reach Fidelis Care customer support at:
- Phone: 1-888-FIDELIS (1-888-343-3547)
- TTY: 711
- Hours: 8:30 AM to 5 PM, Monday through Friday
Billing and Payments
The portal enables members to:
- Make monthly premium payments
- Set up AutoPay
- View billing statements
- Manage payment methods
Additional Resources
- Language assistance available
- Multilingual support (English, Spanish, Russian, Chinese)
- Comprehensive member handbooks
- Educational materials about health insurance
Unprovided Information
Some specific details were not explicitly mentioned in the source documents, such as:
- Exact mobile app availability
- Detailed technical requirements for portal access
- Specific security protocols beyond HIPAA compliance
The Fidelis Care Member Portal serves as a powerful, user-friendly digital platform that simplifies healthcare management, providing members with comprehensive tools to take control of their health journey.
Disclaimer: Information accurate as of August 2025, based on Fidelis Care documentation.
https://members.fideliscare.org/en-us/
Sign in to Member Portal · Pay your monthly premium and set up auto-pay · Find health care providers that accept your Fidelis Care plan · Order more member ID
https://www.fideliscare.org/Member
Member Online Portal. Log in, register for an account, pay your bill, print ID cards, and more. Provider Access Online. Log into your account, view patient
