The Carolina Internal Medicine Associates (CIMA) Patient Portal represents a cutting-edge digital solution designed to enhance patient healthcare experience and engagement. This secure online platform empowers patients with direct access to their personal health information, streamlining communication and medical management.
Official Links
- Patient Portal FAQ: https://www.carolinaim.com/patient-portal-faq/
- Patient Information: https://www.carolinaim.com/patient-resources/patient-info/
What Patients Can Do
The CIMA Patient Portal offers multiple features to support patient healthcare management:
- View personal health records
- Access lab results
- Communicate securely with healthcare providers
- Manage prescription refill requests
- Review medical information conveniently
Accessing the Patient Portal
Joining Process
- Inform CIMA staff of your interest
- Receive an email invitation
- Click the invitation link
- Choose a secure login method:
- Follow My Health
- Yahoo
- Gmail
- Facebook (authentication only)
- Enter one-time invitation code
- Accept HIPAA/Privacy Statement
Login Website
- Web Portal: https://31813-1.portal.athenahealth.com/
- Mobile App: Available on Play Store
Privacy and Security
CIMA prioritizes patient confidentiality with robust security measures:
- Secure communication methods
- Unique username and password
- Email communications stored in patient chart
- No direct social media account linkage
Communication Guidelines
Response Times
- Portal available Monday through Friday
- 2-4 business days for provider response
- Messaging suspended on weekends/holidays
When NOT to Use Portal
*Do NOT use for emergencies. Call 911 for:
- Severe chest pain
- Difficulty breathing
- Significant bleeding
- Risk of losing consciousness
Lab Results Navigation
- Hover over “Low, Normal, High” for reference ranges
- Click additional icon for physician comments on abnormal results
Customer Support
Contact Information:
- Phone: (828) 258-0397
- Address: 4 Vanderbilt Park Drive, Suite 100, Asheville, NC 28803
Important Considerations
Prescription Requests
- Current prescriptions: Contact pharmacy
- New prescriptions: Request telehealth or office visit
Portal Message Charges
- All portal messages may be subject to charges
Limitations
Age Restriction
CIMA does not accept patients under 18 years old.
Unprovided Information
Some details were not explicitly specified in the source documents, such as:
- Specific pricing for portal services
- Detailed technical requirements
- Comprehensive list of all available features
The CIMA Patient Portal offers a secure, convenient method for patients to manage their healthcare information, emphasizing privacy, accessibility, and efficient communication with healthcare providers.
Disclaimer: Always consult directly with Carolina Internal Medicine Associates for the most current and personalized information regarding their patient portal services.
https://www.carolinaim.com/patient-portal-faq/
Our patient portal is available Monday through Friday and may take 2-4 business days before you receive a response from your provider.
https://www.carolinaim.com/patient-resources/patient-info/
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