CareCentrix offers patients a comprehensive online portal designed to streamline home healthcare management, providing secure and convenient access to critical healthcare information and services. This digital platform empowers patients to take an active role in managing their home health experiences with ease and confidence.
Official Links
- Patient Portal: www.carecentrix.com/patients
- Customer Support: 833-592-1093
What Patients Can Do in the Portal
The CareCentrix Patient Portal enables users to:
- Pay bills online
- Review account details
- Access billing information
- Request invoices and receipts
- Update personal contact information
- Manage insurance and coverage details
Accessing the Portal
Patients can access the portal by:
- Visiting www.carecentrix.com/patients
- Clicking “Pay Your Bill” button
- Entering their patient account number
- Providing date of birth for authentication
Key Features
Billing and Payments
- Online bill payment
- Multiple payment methods
- Credit card and bank account options
- Secure PersonaPay payment portal
Communication Options
- Email notifications
- Text message updates
- Online account management
- Ebill paperless billing
Privacy and Security
CareCentrix emphasizes patient data protection through:
- Secure online authentication
- HIPAA-compliant systems
- Protected Health Information (PHI) safeguards
- Authorization forms for information sharing
Customer Support
Patients can reach support through:
- Phone: 833-592-1093
- Email: Various request forms available
- Mailing Address: 9119 Corporate Lake Drive, Suite 200, Tampa, FL 33634
Billing and Payment Details
Payment Methods
- Major credit cards
- Bank account transfers
- Online portal
- Phone payments
Bill Timing
- Bills typically sent 45 days after service
- 30-day payment window
- Detailed itemized receipts available
Additional Support Services
- Nurse Coaching Program
- Language assistance
- Interpretation services
- Telecommunications Relay Services (TRS)
Noteworthy Highlights
- URAC Accredited
- Multilingual support
- Comprehensive home healthcare coordination
- Transparent utilization management
Limitations and Considerations
- Not all services may be available for all patients
- Insurance coverage varies
- Specific features depend on health plan
The CareCentrix Patient Portal represents a modern, patient-centric approach to managing home healthcare services, offering convenience, transparency, and comprehensive support.
Contact Information
Customer Support: 833-592-1093
Hours: 8 a.m. to 6 p.m. EST, Monday – Friday
After-hours: On-call staff available
Note: Always verify current information directly with CareCentrix, as portal features and services may evolve.
https://www.carecentrix.com/patients/
You can review your account by logging on the Patient Portal. Please be aware it may take 24-48 hours for a new statement to appear on the Patient Portal.
https://www.carecentrixportal.com/
for a Horizon or Braven patient, please register or login at https://eportal.carecentrix.com. For all other patients and services, please continue as normal.
