Patient Gateway represents a comprehensive digital health platform designed to empower patients with direct, convenient access to their medical information and healthcare services. This secure electronic portal provides patients with an innovative way to manage their healthcare journey efficiently and transparently.
Official Links
What Is Mass General Brigham Patient Gateway?
Patient Gateway is a secure electronic portal that enables patients to:
- Communicate directly with healthcare teams
- Schedule appointments
- Participate in virtual visits
- Review and renew medications
- View lab and test results
- Access visit notes and summaries
- Request referrals
- Pay medical bills
- Read health and wellness information
Who Can Use Patient Gateway?
The portal is designed for:
- Patients of participating Mass General Brigham institutions
- Parents and guardians managing care for children
- Adult children coordinating care for parents
- Authorized patient care representatives (PCRs)
Language Accessibility
Patient Gateway supports multiple languages:
- English
- Arabic
- Traditional Chinese
- Haitian Creole
- Portuguese
- Russian
- Spanish
How to Access the Portal
Patients can enroll through two primary methods:
- Using an activation link
- Self-enrollment without an activation code
Mobile App Availability
Patient Gateway offers mobile applications for:
- iOS devices
- Android smartphones
Key Features
eCheck-in
- Verify insurance information
- Complete pre-appointment questionnaires
- Pay co-pays online
Virtual Visits
- Conduct healthcare consultations remotely
- Access from home or private locations
Inpatient Stay Information
- View medication lists
- Check care team details
- Access progress notes
- Review educational materials
Privacy and Security
Patient Gateway emphasizes:
- Secure electronic communication
- Confidential health information management
- Compliance with healthcare privacy regulations
Technical Support
Patients can receive assistance through:
- Comprehensive FAQs
- Patient Gateway Technical Support
- Contact Number: 800-745-9683
Participating Institutions
Founding Members
- Brigham and Women’s Hospital
- Massachusetts General Hospital
Additional Members
- Brigham and Women’s Faulkner Hospital
- Cooley Dickinson Health Care
- Mass Eye and Ear
- Newton-Wellesley Hospital
- Salem Hospital
- And several other affiliated healthcare providers
Best Practices and Limitations
Recommended Uses
- Non-urgent prescription refills
- Scheduling non-urgent appointments
- Secure messaging for minor concerns
- Viewing health information
Not Recommended
- Urgent medical requests
- Complex medical discussions
- Sharing unrelated personal content
Mass General Brigham’s Patient Gateway represents a forward-thinking approach to patient engagement, offering a secure, user-friendly platform that simplifies healthcare management and communication.
Last Updated: February 7, 2023
https://www.massgeneralbrigham.org/en/patient-care/patient-visitor-information/patient-gateway
Communicate with your care team, get answers to your medical questions from the comfort of your own home, access your test results.
https://www.massgeneral.org/services/patient-gateway
Communicate with your care team, get answers to your medical questions from the comfort of your own home, access your test results.
