Ascend Medical’s Patient Portal represents a comprehensive digital solution designed to streamline patient healthcare interactions, offering secure and convenient access to medical records, appointments, and communication channels. This digital platform empowers patients with direct, personalized healthcare management tools.
Official Links
- Patient Portal: https://www.ascendmedical.com/patient-portal
- Login Page: https://www.ascendmed.com/login
What Patients Can Do
The Ascend Medical Patient Portal enables patients to:
- Schedule and manage appointments
- Access medical records
- Complete medical forms
- Message healthcare providers directly
- Retrieve telemedicine appointment links
- Review and manage personal health information
Who Can Use It
Patient portal access is exclusively available to:
- Existing Ascend Medical patients
- Patients in Georgia who have previously visited Piedmont Clinic (through MyChart integration)
How to Access and Log In
Login Process
- Visit the patient portal website
- Enter your username and password
- If credentials are forgotten, contact customer support at 888-250-5708
Important Transition Note
As of 6/26/24, Ascend Medical transitioned from EPIC to Athena Electronic Medical Records system. Patients with upcoming appointments will receive login credential assistance from the support team.
Features and Services
Telemedicine Preparation
- Receive appointment links via email and SMS
- 24-hour advance link distribution
- Technology setup guidance
- Recommended quiet space for consultations
Communication Channels
- Direct messaging with healthcare providers
- Clinical team interaction
- Technical support available
Privacy and Security
Confidentiality Commitments
- Patient-provider communications are confidential
- Secure digital platform for sensitive health information
- Compliance with healthcare data protection standards
Customer Support
Help Desk Information
- Phone: 888-250-5708
- Hours: Monday-Friday, 7:00am-7:00pm EST
- Assistance with:
- Login issues
- Account setup
- Technical support
- Appointment management
Appointment Management
Scheduling Flexibility
- Cancel or reschedule with 24 business hours’ notice
- Cancellation fees apply:
- Medical visits: $49
- Behavioral health appointments: $99
Service Areas
Geographic Coverage
- Virtual consultations: Entire states of Georgia and Texas
- In-person house calls:
- Approximately 20-mile radius around Atlanta, GA
- Approximately 20-mile radius around Austin, TX
Unprovided Information
Some details not explicitly covered in the available sources include:
- Specific mobile app download instructions
- Detailed pricing for services
- Comprehensive list of supported devices
- Exact patient portal interface design
Ascend Medical’s Patient Portal offers a modern, secure, and user-friendly approach to managing personal healthcare needs, emphasizing convenience, direct communication, and patient empowerment.
Note: Information accurate as of July 2024
https://www.ascendmedical.com/patient-portal
Access appointment links, forms, records and more. As of 6/26/24 we’ve switched our Electronic Medical Records system from EPIC to Athena.
https://www.ascendmed.com/login
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