Heywood Healthcare’s Patient Portal offers a comprehensive digital platform designed to streamline patient healthcare management and communication. As a community-owned healthcare system dedicated to serving North Central Massachusetts, Heywood provides patients with convenient online access to their medical information.
Official Patient Portal Links
- Athena (Provider Office) Portal: Access Athena Portal
- Expanse (Hospital) Portal: Access Expanse Portal
What Patients Can Do
The Heywood Patient Portal offers two distinct access points depending on your recent healthcare interaction:
Athena Portal
- Use if you saw a primary care provider or specialist in their office after 10/29/21
- View health records
- Communicate directly with your provider
Expanse Portal
- Use if you were an inpatient
- Access records for tests or procedures performed within the hospital
Who Can Use the Portal
Patients who have:
- Received care at Heywood Hospital
- Visited Heywood Medical Group providers after 10/29/21
- Received inpatient or outpatient hospital services
Access and Login
Patients can:
- Enroll in the self-service portal
- Reset Patient Portal Logon ID
- Reset Patient Portal Password
Important Context: Healthcare System Status
As of January 5, 2024, Heywood Healthcare filed for Chapter 11 Bankruptcy Reorganization. This process:
- Is NOT a closure
- Ensures continuation of essential healthcare services
- Aims to address fiscal challenges
For additional bankruptcy-related information:
- Website: https://cases.stretto.com/heywood
- Hotline: 855-316-3719 (toll-free)
Privacy and Security
While specific portal security details are not explicitly provided, Heywood Healthcare emphasizes patient-centered care and likely maintains standard healthcare data protection protocols.
Customer Support
Contact Information:
- Phone: 978-632-3420
- Address: 242 Green Street, Gardner, Massachusetts 01440
Billing and Payments
The website indicates a “Bill Pay” option, suggesting potential billing functionalities within the patient portal.
Unprovided Information
Details not explicitly covered in the source documents include:
- Specific login procedures
- Exact portal features
- Mobile app availability
- Detailed security measures
Healthcare System Composition
Heywood Healthcare includes:
- Athol Hospital
- Heywood Hospital
- Heywood Medical Group
- Heywood Rehabilitation Center
- Murdock School-based Health Center
- Winchendon Health Center
The Heywood Patient Portal represents a digital bridge between patients and healthcare providers, offering streamlined access to medical information while navigating the organization’s ongoing financial restructuring.
Recommended Next Steps:
- Verify portal eligibility
- Prepare identification documents
- Contact customer support for specific enrollment guidance
Disclaimer: Portal access and features may be subject to change during the reorganization process.
https://www.heywood.org/patients-and-visitors/patient-portal
Use the ATHENA Patient Portal if you saw your primary care provider or a specialist IN THEIR OFFICE AFTER 10/29/21 and would like to view your health record.
https://portal.heywood.org/
The Heywood Healthcare portal you are using now will remain in place and can be used for accessing reports and results for services received within the
