The Sonora Quest Patient Portal is a secure, user-friendly online platform designed to empower patients by providing seamless access to their laboratory test results and health management tools. As a joint venture between Banner Health and Quest Diagnostics, Sonora Quest Laboratories is a leading clinical laboratory network in Arizona, serving over 22,000 patients daily with a commitment to accurate and timely diagnostic services. The patient portal enhances healthcare accessibility, allowing patients to manage their lab-related needs from any device, fostering greater engagement in their health journey.
Official Links
- Sonora Quest Patient Portal Login: https://idsvr.sonoraquest.com/Account/Login
- Sonora Quest Patient Login Page: https://www.sonoraquest.com/patient-login/
What Is the Sonora Quest Patient Portal?
The Sonora Quest Patient Portal is a digital platform that enables patients to access their lab test results, schedule appointments, and manage health-related information securely. It serves as a centralized hub for patients to interact with Sonora Quest’s diagnostic services, which include routine, molecular, genetic/genomic, and pathology testing. Patients can view detailed lab reports, communicate with healthcare providers, and organize their health data, making it an essential tool for proactive health management.
What Clients Can Do
Through the portal, patients can:
- Access lab test results, including detailed reports and trend tracking.
- Schedule and manage appointments at over 75 Patient Service Centers in Arizona.
- Request medication refills and communicate securely with healthcare providers.
- Share health data with trusted individuals or medical professionals for a specified period.
- View and pay bills for laboratory services.
- Utilize My Lab ReQuest™ to order certain lab tests without a doctor’s request, including wellness screenings and chronic condition monitoring.
Who Can Use It?
The Sonora Quest Patient Portal is available to patients who have received laboratory services from Sonora Quest Laboratories, including those visiting their Patient Service Centers or Safeway-affiliated locations. It is designed for individuals seeking to manage their health records, as well as those using My Lab ReQuest™ for self-ordered tests. Healthcare providers and patients across Arizona can access the portal, provided they have a registered account.
How to Access or Log In
To access the Sonora Quest Patient Portal:
- Visit the Login Page: Go to https://idsvr.sonoraquest.com/Account/Login or https://www.sonoraquest.com/patient-login/.
- Sign In:
- Existing Users: Enter your username and password to access the portal.
- New Users: Click “Sign Up” or “Register,” provide personal details (name, date of birth, email), create a strong password, and verify your account via an email confirmation link.
- Password Recovery: If you forget your password, use the “Forgot Password” option to reset it via email.
- Technical Requirements: Ensure JavaScript is enabled in your browser settings to load the portal.
How to Download the App
The Sonora Quest Patient Portal is accessible via the MyQuest app, developed by Quest Diagnostics. To download:
- Search: Find “MyQuest” in the Apple App Store for iOS or Google Play Store for Android.
- Install: Download and install the app.
- Log In: Use your Sonora Quest Patient Portal credentials to access your account. Note that initial registration must be completed via the web portal.
Features and Services
The portal offers a robust set of features to streamline healthcare management:
- Lab Results: View detailed test results, track trends, and understand interpretations, ideal for managing chronic conditions.
- Appointment Scheduling: Book or manage appointments at Patient Service Centers, including 13 Safeway locations, with online scheduling available.
- Secure Messaging: Communicate directly with healthcare providers for non-urgent inquiries.
- Health Reminders: Receive personalized notifications for follow-up tests or appointments.
- My Lab ReQuest™: Order affordable tests like the BeScreened™-CRC colorectal screening without a doctor’s order, with results available in 3–5 business days.
- Health History Tracking: Organize and monitor comprehensive health data for better decision-making.
Privacy and Security
Sonora Quest prioritizes data security, employing advanced encryption and adhering to HIPAA regulations to protect patient information. Users can enable two-factor authentication and create strong, unique passwords for added security. The portal allows patients to control data sharing, granting access to specific individuals for a set period. The platform is monitored for authorized use only, ensuring compliance with privacy laws.
Customer Support Help Desk Info
For assistance with the Sonora Quest Patient Portal:
- Phone: Call 800-766-6721, with average call times of 8 minutes and hold times up to 3 minutes. Longest wait times are on Tuesdays, shortest on Sundays.
- Email: Contact [email protected], with 54% of customers using this email for support.
- Note: Some users report difficulties with customer service responsiveness, including long hold times and issues with password reset emails.
Billing or Payment via Portal
Patients can view and pay their Sonora Quest bills through the portal at https://pay.sonoraquest.com/. The platform redirects to MyDocBill.com, Quest Diagnostics’ billing provider, where patients can update insurance, edit profiles, and view account history. Sonora Quest partners with CarePayment for affordable financing options to help manage medical bills. For billing support, call 866-697-8378.
Unprovided Info
Specific details about the portal’s integration with other healthcare systems, such as electronic health records (EHRs) beyond Quest Diagnostics’ Quanum suite, are not available. Information on the exact number of users or the frequency of portal updates is also missing. Patients experiencing persistent login issues, such as service outages or delayed email responses, should contact support, as these issues have been reported but lack detailed resolution timelines.
FAQ
How to view Sonora Quest results?MyQuest. Get lab results sent directly to your smartphone, tablet, or desktop with MyQuest. You can even manage test results for your family or those in your care, schedule and receive medication reminders, and schedule appointments at Quest Diagnostics Patient Service Centers.
How to see quest lab results?
- Directly through MyQuest. ® Receive easy-to-understand Quest lab results and more, directly on your smartphone, tablet, or desktop: …
- From your doctor’s office. You can ask your physician to send you a copy of your previous test results.
What is Sonora Quest customer service phone number?Call us at 1.866.MYQUEST (1.866.697.8378), or send us an email to chat with a customer service rep.
Does Quest have a patient portal?With MyQuest, patients can monitor their health baseline with lab results delivered right on their smartphone and in the patient portal. Once they request their lab results from Quest Diagnostics or a participating physician, the information is delivered directly to them.
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Schedule and manage appointments · Securely pay your bill and review payment history · Access your test results · Set notification and reminder preferences.
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Existing Sonora Quest Clients: Login to the Provider Portal or create a user account. Order supplies, lab order forms & patient brochures for your office
