Crystal Run Healthcare has transitioned to MyChart, a modern patient portal designed to streamline healthcare management and provide patients with convenient, secure access to their medical information. This digital platform empowers patients to take an active role in their healthcare journey, offering comprehensive tools and features that enhance communication and accessibility.
Official Links
- Patient Portal: https://epicmychart.optum.com/MyChart/
- Patient Portal News: https://www.crystalrunhealthcare.com/articles/patient-portal-news
What is the Patient Portal?
MyChart is a personalized, secure online platform that allows patients to:
- Schedule appointments
- Check-in online
- View lab results
- Send secure messages to healthcare providers
- Request prescription refills
- Access health summaries
- Pay medical bills
Who Can Use It?
The patient portal is available for:
- Existing Crystal Run Healthcare patients
- Family members with proxy access
- Patients aged 18 and older with individual accounts
How to Access and Log In
Patients can create an account through multiple methods:
- Online at https://epicmychart.optum.com/MyChart/
- Request an activation link from their care team
- Ask the front desk to send an activation link via text or email
Downloading the Mobile App
To download the MyChart mobile app:
- Go to App Store or Google Play Store
- Search for “MyChart”
- Look for the official MyChart logo
- Select “Optum Medical Care” from the organization list
Key Features and Services
Appointment Management
- Online scheduling
- Check-in up to 7 days before appointments
- Find nearest urgent care locations
Communication
- Secure messaging with healthcare providers
- Telehealth and virtual visit options
Health Information
- View test results
- Access medical records
- Review health summaries
Privacy and Security
- HIPAA-compliant platform
- Encrypted information storage
- Secure login credentials
- Privacy protections for minor patients
Customer Support
MyChart Patient Support Line
- Phone: 1-833-678-8687
- TTY: 711
- Hours: Monday – Friday, 8 a.m. – 5 p.m. ET
Billing and Payments
Patients can pay bills through:
- MyChart portal
- https://pay.optummedical.com/
- Dedicated bill pay page on Crystal Run Healthcare website
Important Transition Notes
- Legacy NextGen portal will have read-only access until June 1, 2025
- Complete medical history will be migrated to MyChart
- Some features may take weeks to fully integrate
Unprovided Information
Details not explicitly covered in the source documents include:
- Specific technical requirements for app usage
- Detailed privacy policy specifics
- Comprehensive list of all supported devices
Disclaimer: Always consult directly with Crystal Run Healthcare for the most current and personalized information about their patient portal.
https://www.crystalrunhealthcare.com/patient-portal
Our patient portal, MyChart, will help you keep all your health information in one easy-to-access place. See your medications, test results, upcoming
https://www.crystalrunhealthcare.com/articles/patient-portal-news
Crystal Run Healthcare powered by Optum has moved to the MyChart patient portal and transitioned to a new electronic health record system to better serve you.
