The TPMG Patient Portal, offered by Tidewater Physicians Multispecialty Group (TPMG), is a secure online platform designed to empower patients in managing their healthcare. As a leading network of over 220 providers across 85 locations in southeastern Virginia, TPMG delivers primary care, including family medicine, geriatric medicine, internal medicine, and pediatric medicine, alongside specialty services. The portal enhances patient engagement by providing convenient access to medical records, appointment scheduling, and secure communication with providers, ensuring a seamless and efficient healthcare experience from anywhere.
Official Links
- TPMG Patient Portal: https://www.mytpmg.com/patient-portal/
- TPMG Patient Portal Information: https://www.mytpmg.com/patient-portal-information/
What Is the TPMG Patient Portal?
The TPMG Patient Portal, powered by InteliChart, is a user-friendly digital platform that streamlines healthcare management for patients. It serves as a centralized hub for accessing medical records, communicating with providers, and handling administrative tasks like billing and appointment scheduling. Unlike its less intuitive predecessor, the current portal, implemented in May 2020, has significantly reduced patient access issues, improving satisfaction and engagement. Patients can manage their health information, view test results, and coordinate care, all from the comfort of home or on the go.
What Clients Can Do
Through the portal, patients can:
- Access medical records, including health history, diagnoses, and lab results.
- Schedule, reschedule, or cancel appointments, including telehealth visits.
- Request prescription refills and track medication status.
- Communicate securely with providers for non-urgent inquiries.
- View and pay medical bills online.
- Receive health alerts and reminders for appointments or screenings.
- Upload non-TPMG imaging studies to share with providers.
- Manage dependent accounts for children or elderly family members.
Who Can Use It?
The TPMG Patient Portal is available to patients receiving care from any TPMG provider across their network, covering primary care (family, geriatric, internal, and pediatric medicine) and specialties like orthopedics and bariatrics. Family members or caregivers can register to manage accounts for dependents, such as children or elderly relatives, with proper authorization. The portal is accessible to both new and returning patients, though new patients must contact their provider’s office for a registration PIN before enrolling.
How to Access or Log In
To access the TPMG Patient Portal:
- Visit the Portal: Go to https://www.mytpmg.com/patient-portal/ or https://login.intelichart.com/mytpmg.
- Log In:
- Existing Users: Enter your username and password on the login page.
- New Users: Click “Enroll” or “Let’s Get Started,” enter your email, create a strong password (8–32 characters, including a number), and input the registration PIN provided by your provider’s office via email, text, or in person. Agree to the Terms and Conditions and click “Create My Account.”
- Troubleshooting: If you forget your password, click “Forgot Password” and follow the prompts using your registered email. For login issues or missing results, contact your provider’s office. The portal requires a supported browser (Google Chrome, Microsoft Edge, Mozilla Firefox, or Safari for Apple devices).
How to Download the App
The TPMG Patient Portal is accessible via the InteliChart Patient Portal mobile app. To download:
- Search: Find “InteliChart Patient Portal” in the Apple App Store or Google Play Store.
- Install: Download and install the app.
- Log In: Use your TPMG Patient Portal credentials. Initial registration must be completed via the web portal before app access.
Features and Services
The portal offers:
- Medical Records: View health summaries, lab results, and visit notes. Print or download records via the “My Chart” section or save specific visit notes as PDFs.
- Appointment Management: Book, modify, or cancel in-person and telehealth appointments.
- Secure Messaging: Communicate with providers for non-urgent matters, reducing phone calls.
- Prescription Refills: Request refills, with providers reviewing records to ensure appropriateness.
- Billing: Access statements and pay bills securely online.
- Health Alerts: Receive reminders for appointments, screenings, or vaccinations.
- Family Access: Manage healthcare for dependents with proxy access.
- Image Sharing: Upload external imaging studies for provider review.
Privacy and Security
The TPMG Patient Portal employs robust encryption and complies with HIPAA regulations to protect patient information. Data is shared only with authorized providers within the Privia network for treatment, payment, or operations, with business associates signing confidentiality agreements. Patients must provide a valid email for notifications and can set up proxy access for family or caregivers. To maintain security, use strong passwords and avoid sharing credentials. Standard _
Customer Support Help Desk Info
For assistance:
- Contact Provider’s Office: Reach out directly for PIN requests, login issues, or record access.
- Medical Records Department: Call (757) 232-8840, email [email protected], or fax (757) 706-3149 for record requests.
- Patient Resource Representative: Submit feedback via the Patient Resource Form for non-medical concerns, with responses within 24 business hours. Support operates during standard business hours, with delays possible for late or weekend requests.
Billing or Payment via Portal
Patients can view and pay bills securely through the portal’s billing section, accepting major credit/debit cards. For billing inquiries, contact the provider’s office or the Patient Resource Representative. The portal ensures secure transactions, but patients should verify the payment link’s authenticity to avoid scams.
Unprovided Info
Specific details on portal uptime, user statistics, or integration with non-Nextgen EHR systems are unavailable. The exact timeline for processing record requests beyond the stated 2–10 business days, depending on the method, is not specified. Information on language support beyond English or accessibility features for non-English speakers is also missing, though TPMG offers interpreter services for appointments with advance notice. For further clarification, contact your provider’s office or the Medical Records Department.
https://www.mytpmg.com/patient-portal/
Communicate with your doctor, manage appointments, access test results and more in one convenient location with the TPMG Patient Portal.
https://www.mytpmg.com/patient-portal-information/
Communicate with your provider, receive test results, and request in-person and telemedicine appointments, all from your home, is with a Patient Portal.
