The Philips Respironics Patient Portal provides critical support for patients affected by the sleep and respiratory device recall, offering a centralized platform for managing device remediation and replacement processes.
Official Links
What Patients Can Do on the Portal
As of July 1, 2025, the US Patient Portal has limited functionality for registered users. Patients can:
- Check the status of their replacement device order
- Modify shipping addresses
- Print shipping return labels
Access and Limitations
Portal Accessibility
- Registration for affected CPAP and BiPAP devices closed on December 31, 2024
- Limited operations are now in effect
Contact Information
For questions about portal closure or device registration, patients can email:
- Email: [email protected]
Required Information for Support:
- Name
- Phone number
- Shipping address (no P.O. boxes)
- Affected device serial number
- Specific question
Important Considerations
Device Safety
- Do not discontinue therapy without consulting your healthcare provider
- Recent testing suggests minimal health risks for first-generation devices
- Ongoing FDA discussions and additional testing are in progress
Replacement Device Information
- Replacement devices use new silicone foam
- Model numbers remain unchanged
- Device serial numbers are not modified during recertification
Support Recommendations
Durable Medical Equipment (DME) Support
- Primary support for device setup and questions
- Contact your specific DME provider
- Locate DME through physician or insurance provider
Key Warnings
Cleaning Precautions
- Do Not Use:
- Ozone cleaning products
- UV light cleaning methods
- These are not approved for sleep apnea devices or masks
Privacy and Security
Limited details are available about specific portal security measures. Patients are advised to:
- Protect personal information
- Use secure communication channels
- Verify communications directly with Philips
Unresolved Information
Some details remain unclear or unspecified:
- Detailed portal security protocols
- Comprehensive list of all potential user actions
- Specific long-term support strategies
The Philips Respironics Patient Portal continues to provide essential support for patients navigating the device recall process. Users should stay informed, maintain communication with their healthcare providers, and follow official guidance.
Disclaimer: Information is current as of August 2025 and subject to change. Always consult official Philips communications and healthcare professionals for the most up-to-date guidance.
FAQ
How do I check the status of my Philips CPAP recall?
- Locate the serial number: The serial number is typically found on a label on the bottom of the device. It will be a series of numbers and letters following “SN” or “S/N”.
- Visit the Philips Respironics recall website: Go to the Philips Respironics recall website.
- Register your device: Enter the serial number into the registration form on the website.
- Check the results: If your device is affected, the website will provide a confirmation number and instructions for the next steps. If your device is not affected, you will receive a message stating that it is not included in the recall.
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FDAhttps://www.fda.govRecalled Philips Ventilators, BiPAP Machines, and CPAP Machines – FDAAug 15, 2024 — Find your device’s serial number. See How to Locate the Serial Number on your device on the Philips website. If you do not find your device on the l…
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What is the refund for the Philips CPAP recall?
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1. Check Eligibility:Determine if your specific Philips device is part of the recall. Not all models are affected.
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Centers for Disease Control and Prevention | CDC (.gov)https://www.cdc.govNews Article CPAP Recall – WTC Health ProgramAug 2, 2021 — First, determine if you are using one of the affected devices. Philips has listed all affected models on their recall announcement page or the recall…
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2. Enroll in the Settlement:Visit the CPAP Philips MDL Settlement website to enroll in the settlement program.
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3. Return the Device:If eligible, return the recalled device to Philips. This may be required to receive a Device Payment Award.
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4. File a Claim:Complete the necessary claim forms to receive compensation for the recalled device.
How much will I get from the Philips recall settlement?
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CPAP Philips MDL Settlementhttps://www.respironicscpap-elsettlement.comCPAP Philips MDL Settlement: HomeUsers may look up their Recalled Device by Serial Number, Recall Registration Number (if applicable), or Claim ID Number (if available) to see what Device Payme…
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TorHoerman Lawhttps://www.torhoermanlaw.comPhilips CPAP Lawsuit Settlement Amounts & Payout InformationThe scientific research study analyzed data from the FDA’s MAUDE database and discovered that reports of cancer associated with CPAP usage significantly increas…
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Lawsuit Information Centerhttps://www.lawsuit-information-center.comPhilips CPAP Lawsuit SettlementJun 13, 2025 — July 19, 2025: Victims are beginning to see settlements, again the smaller cases are going first. July 6, 2025: Payments are coming soon for some vi…
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Lawsuit Information Centerhttps://www.lawsuit-information-center.comCPAP Lawsuit Settlement and VerdictsMay 1, 2024 — September 2023 Update Philips reached an agreement to settle all economic claims stemming from the recall of approximately 10.8 million continuous po…
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Western District of Pennsylvaniahttps://www.pawd.uscourts.govIf you paid for a Philips Respironics CPAP, BiPAP, or Ventilator that was …Apr 11, 2024 — Recall Program or by Enrolling in the Settlement) will be entitled to a $100 Device Return Award and a Device Payment Award without the need to subm…
How do I return a recalled CPAP machine?Patients who have received a replacement device have the option to return their original affected device with the provided shipping label back to Philips Respironics. The affected device will be repaired, cleaned, and disinfected so it can be provided to another patient who is waiting on a replacement.
https://www.usa.philips.com/healthcare/e/sleep/communications/src-update/information-for-patients-and-caregivers
Registration for affected CPAP and BiPAP devices in the US and Canada closed on December 31, 2024. As of July 1, 2025, the US Patient Portal has reduced
https://www.usa.philips.com/healthcare/e/sleep/communications/src-update
Registration for affected CPAP and BiPAP devices in the US and Canada closed on December 31, 2024. As of July 1, 2025, the US Patient Portal has reduced
