Valera Health offers a comprehensive virtual mental health care platform that simplifies patient engagement through its dedicated Patient Portal. Designed to make mental health care more accessible, personalized, and convenient, the Patient Portal serves as a centralized digital hub for patients seeking comprehensive mental health support.
Official Links
- Primary Website: https://www.valerahealth.com/
- Patient Portal Guide: https://www.valerahealth.com/patient-portal-guide/
What Patients Can Do with the Valera Health Patient Portal
The Patient Portal provides a wide range of functionalities to enhance patient experience and care management:
Message Management
- Send and receive messages with healthcare providers
- View sent and received communications
- Archive and unarchive messages
- Upload documents directly to providers
Medication Management
- View active and inactive medications
- Submit medication renewal requests
- Select preferred pharmacy for prescriptions
Insurance and Documentation
- Update insurance information
- Upload insurance card images
- Submit health forms
- Complete and download PDF forms
Access and Login
Signing In
Patients can sign in using personal credentials created during their onboarding process. The portal is accessible through the NextGenPxP Platform.
Key Features
Document Sharing
- Upload medical records
- Share lab results
- Maximum of 5 attachments per submission
- Supported file formats: bmp, doc, png, jpg, pdf, tiff, txt, docx, and more
- Maximum attachment size: 2MB
Communication Options
- “Ask a Question” feature
- Select message categories
- Attach supporting documents
- Direct provider communication
Privacy and Security
While specific security details are not extensively outlined, Valera Health emphasizes:
- Secure credential-based access
- HIPAA compliance implied
- Controlled document sharing
- Prioritized message handling
Customer Support
For immediate assistance:
- Emergency: Call 911
- National Suicide Prevention Lifeline: 988
- General Contact: (646) 450-7748
- Option 1: New Patients
- Option 2: Existing Patients
Billing and Payments
The portal includes a “Pay My Bill” option, though specific payment process details are not comprehensively detailed in the provided documentation.
Appointment Requests
New Patients
Call (646) 450-7748, Option #1
Existing Patients
Call (646) 450-7748, Option #2
Limitations and Considerations
Noteworthy Portal Restrictions
- Emojis not supported in text fields
- Messages cannot be deleted, only archived
- Limited attachment formats and size
Unprovided Information
Some details not explicitly covered in the documentation:
- Specific mobile app availability
- Comprehensive security protocol details
- Exact registration process
- Detailed privacy policy specifics
Valera Health’s Patient Portal represents a modern, user-friendly approach to virtual mental health care management. By providing a secure, intuitive platform, patients can seamlessly interact with their healthcare providers, manage personal health information, and take an active role in their mental health journey.
Location: 134 N 4th Street, Brooklyn, NY 11249
https://www.valerahealth.com/patient-portal-guide/
1. Log into the Patient Portal, Send A Message, Updating Your Insurance, Medication Renewal Requests, Request Appointments, Submit Health Forms.
https://www.valerahealth.com/
Patient Portal · Services · Insurance Plans · Pay My Bill · Referrers & Partners. Why Valera Health makes it easier for you to get personalized and
