Patient portals have revolutionized healthcare communication, and the South Bend Clinic has embraced this technology through the Duly Health and Care App. This digital platform provides patients with unprecedented access to their medical information, streamlining healthcare management and communication.
Official Links
- Patient Tools: https://www.southbendclinic.com/patient-tools
- Duly Health and Care App: https://www.southbendclinic.com/duly-health-and-care-app
What Patients Can Do
The Duly Health and Care App offers comprehensive features for patients, including:
Medical Record Management
- Review medications
- Check immunizations and allergies
- View health reminders
- Access upcoming appointments
- Examine medical history and current health issues
Communication Tools
- Securely message physicians about non-urgent clinical concerns
- Send completed medical history forms
- Contact customer service for billing inquiries
Appointment Management
- Schedule well-child check-ups
- View past and upcoming appointment details
- Request follow-up visits
Prescription Management
- Review medication lists
- Request prescription refills
Who Can Use the Portal
The portal supports:
- Individual patients
- Parents managing children’s healthcare
- Guardians of patients
- Family members with authorized access
Proxy Access Details
- Parents can access children’s records with specific guidelines
- For children under 12: Full access for parents
- For children 12-17: Limited access with required signatures
- For patients 18+: Authorization required
How to Access the Portal
Sign-Up Process
Patients can sign up by visiting:
https://mychart.dupagemd.net/MyChart/Signup
App Download
Available on:
- iOS
- Android
Privacy and Security
The Duly Health and Care App prioritizes patient data protection:
- Personal ID and password controlled access
- Latest encryption technology
- Secure messaging platforms
- Controlled information sharing
Important Considerations
Urgent Matters
Do Not Use App for:
- Immediate medical attention
- Emergency communications
Recommended for:
- Non-urgent medical inquiries
- Routine communication
- Information management
Customer Support
Help Desk Contact
- Toll-free: 1-855-269-2427
- Available for MyChart questions and technical support
Billing and Payments
The portal allows patients to:
- View current insurance information
- Pay bills online
- Manage financial healthcare interactions
Unprovided Information
Some specific details were not explicitly mentioned in the source documents, such as:
- Exact response times for messaging
- Comprehensive billing process
- Detailed technical requirements for app usage
The South Bend Clinic’s Duly Health and Care App represents a significant advancement in patient-centered digital healthcare, offering convenient, secure, and comprehensive medical management tools.
Pro Tip: Always verify current features and availability directly with South Bend Clinic’s support team.
FAQ
Are MyChart and patient portal the same thing?MyChart is EPIC’s patient portal.
Does Oak St health have a patient portal?To access the patient portal: Go to our website oakstreetmedical.com and click the “Patient Portal” link. Enter user name and password. Click Log in. Along the top and left side of the screen are various options.
How do you start a patient portal?
- Identify your target audience. …
- Follow your patients’ priorities. …
- Keep patient portal requirements in mind. …
- Evaluate the efficiency of the portal. …
- Consider data security concerns. …
- Find your software development partner.
What are the disadvantages of a patient portal?Patient portals have limitations such as complexity, limited accessibility, and low engagement rates. In contrast, HIPAA compliant emails are often preferred for their familiarity, ease of use, accessibility, flexibility, and integration with existing systems.
https://www.southbendclinic.com/duly-health-and-care-app
The Duly Health and Care app, powered by EPIC MyChart, allows you to access your personal health information and manage your family’s care online.
https://www.southbendclinic.com/patient-tools
Patients at South Bend Clinic have access to more than 170 providers in more than 20 clinical specialties. We are prepared to diagnose and treat all your
