In today’s digital healthcare landscape, patient portals have become essential tools for managing personal health information. Mount Carmel Health System, a prominent member of Trinity Health, offers patients a comprehensive digital health management solution through MyChart, providing secure and convenient access to critical healthcare information.
Official Links
- MyChart Patient Portal
- Support Line: 844-805-4357
What is MyChart Patient Portal?
Mount Carmel’s MyChart is an advanced electronic health record system implemented in October 2021, designed to streamline patient healthcare interactions. As part of Trinity Health’s integrated network, the portal connects patients with their medical information across multiple healthcare facilities.
What Patients Can Do
Patients using MyChart can:
- View test results
- Request prescription refills
- Communicate securely with healthcare providers
- Schedule online appointments
- Pay medical bills
- Access health information from Mount Carmel facilities and Medical Group offices
Who Can Use MyChart
The patient portal is available to:
- Patients receiving care at Mount Carmel facilities
- Patients of Mount Carmel Medical Group offices
- Patients within the Trinity Health network
Accessing the Portal
Login Options
- Online web portal
- 24/7 support line: 844-805-4357
- Options for:
- New users (Sign Up)
- Existing users
- Password recovery
Important Login Notes
- Some historical visit information from before October 2021 may have limited accessibility
- Previous patient portals remain available in read-only mode
Privacy and Security
Mount Carmel emphasizes patient data protection through:
- Secure electronic health record system
- HIPAA-compliant communication
- Integrated system with national healthcare standards
Technical Considerations
- Implemented Epic electronic health record system
- Integrated with Trinity Health’s national network
- Covers over 30 hospitals and multiple healthcare locations
Customer Support
- Support Line: 844-805-4357
- Phone: 614-234-7400
- Online FAQ available on Mount Carmel website
Billing and Payments
MyChart allows patients to:
- View medical bills
- Make online payments
- Access billing information from Trinity Health hospitals and providers
Current Healthcare System Context
Mount Carmel Health System is part of Trinity Health, which:
- Serves over 30 million people across 22 states
- Operates 92 hospitals
- Employs 123,000 colleagues, including 6,800 physicians
Limitations and Considerations
- Historical data before October 2021 may have restricted access
- Humana insurance patients should note current out-of-network status
Special Notice for Humana Patients
Mount Carmel Health System is currently out of network with Humana. Patients are advised to check ongoing negotiation status at www.MountCarmelHealth.com/humana.
MyChart represents Mount Carmel Health System’s commitment to providing patients with secure, convenient, and comprehensive digital healthcare management. By leveraging modern technology, patients can take more active roles in managing their health information.
Disclaimer: Information accurate as of August 2025, based on available sources. Patients should verify current details directly with Mount Carmel Health System.
FAQ
How do I log in to the MHS patient portal?
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1. Go to the Portal:Open your web browser and go to the official MHS GENESIS Patient Portal website: my.mhsgenesis.health.mil.
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2. Login:You will need either a DS Logon, a Common Access Card (CAC), or a Personal Identity Verification (PIV) card to log in.
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3. DS Logon:If you have a DS Logon, enter your username and password to access the portal.
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4. CAC or PIV:If you have a CAC or PIV card, follow the prompts to authenticate your identity and access the portal.
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5. Create a DS Logon:If you don’t have a DS Logon, you can create one on the site by selecting the “Create Account” option, according to the Kimbrough Ambulatory Care website.
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6. Remote Proofing:You will be prompted to verify your identity through a remote proofing process, which may involve answering questions or uploading documents.
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7. Upgrade to Premium Account:Once your DS Logon is created, upgrade it to a Premium Account to access your health information.
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8. Accessing through Hospital/Clinic Website:Alternatively, you can find the patient portal link on your military hospital or clinic’s website (e.g., Winn Army Community Hospital, Martin Army Community Hospital).
Does MT Carmel use MyChart?With MyChart, staying connected and informed has never been easier, ensuring you and your loved ones receive the best possible care every step of the way. At Mount Carmel Home Care, we are committed to compassionate, patient-centered care, offering a full range of services, including home health and palliative care.
Are MyChart and patient portal the same thing?MyChart is EPIC’s patient portal.
What is the phone number for Trinity Health MyChart?The MyChart Support Line, 1-301-754-7363, is available to answer your questions and assist with access 7 days a week, from 7 a.m. to 7 p.m. Eastern Time (including holidays).
https://www.mcmg.mountcarmelhealth.com/patient-information/mychart-patient-portal
Mount Carmel and Mount Carmel Medial Group have transitioned to a new patient portal, called MyChart, to better meet your needs.
https://www.mountcarmelhealth.com/mychart
Our new patient portal is integrated with other member hospitals and providers from across the country. Mount Carmel changed its electronic health record system
