The UT Southwestern MyChart patient portal represents a cutting-edge digital healthcare management tool designed to empower patients with direct, secure access to their medical information and healthcare services. This innovative platform transforms how patients interact with their healthcare providers, offering unprecedented convenience and control over their medical journey.
Official Links
- Website: https://utswmed.org/mychart/
- Login Portal: https://mychart.utsouthwestern.edu/mychart/Authentication/Login
What Patients Can Do with MyChart
Patients using the UT Southwestern MyChart can:
- Request prescription renewals
- Access test results within 2-4 days of finalization
- Manage and schedule appointments
- Send secure messages to healthcare providers
- View current medications
- Check immunization records
- Access health education materials
- Set up text reminders
Who Can Use MyChart
Eligibility for MyChart is straightforward:
- Patients must be 18 years or older
- Currently under care of a UT Southwestern provider
- Automatically enrolled for new patients
Accessing the Portal
Login Process
- Visit the MyChart login page
- Enter your unique MyChart username
- Input your password
- Optional: Use passkey login
Important Note: Starting June 7th, 2025, two-factor authentication will be required, involving:
- Username
- Personal password
- One-time verification code (via text or email)
Mobile Access: UTSWMyCare App
The UTSWMyCare mobile app offers additional features beyond the web portal:
- Streamlined video visits
- Wayfinding assistance
- Shuttle and ride-share service access
- Full MyChart functionality on mobile devices
Privacy and Security
UT Southwestern ensures patient data protection through:
- 128-bit SSL encryption
- Secure socket layer technology
- Server-side digital certificate authentication
- Automatic logout after 15 minutes of inactivity
Messaging Guidelines
What to Use MyChart For
- Follow-up on recent visits
- Minor medical issues
- Simple health-related questions
What NOT to Use MyChart For
- Emergencies (call 911)
- Urgent medical concerns
- Complex medical issues requiring detailed discussion
Message Response Time
- Up to three business days
- Monitored during business hours
- Not monitored on nights, weekends, or holidays
Billing and Messaging
Effective August 1st, some MyChart messages may incur charges:
- Free for messages under 5 minutes
- Potential billing for messages requiring over 5 minutes of medical expertise
- Maximum charge: $50
- Insurance will be billed first
Customer Support
MyChart HelpLine
- Phone: 214-648-8888
- Hours: 8 a.m. to 5 p.m. Monday through Friday
- Online support: mychartsupport.swmed.edu
Upcoming Maintenance
Scheduled Downtime
- Date: Friday, August 8th, 2025
- Time: 12:00 am – 6:30 am
Unprovided Information
Some specific details about advanced features or comprehensive app functionality were not explicitly detailed in the source documents.
Recommendation: Contact UT Southwestern directly for most current, comprehensive information about the MyChart patient portal.
https://mychart.utsouthwestern.edu/mychart/Authentication/Login
A user name and personal password will be needed (same as always) plus a one-time verification code that UT Southwestern will text or email you. In preparation
https://utswmed.org/mychart/
MyChart is UT Southwestern Medical Center’s secure, online health management tool that allows you to make appointments and easily communicate with your
